Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged and unopened, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@braycured.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@braycured.com.

Return Costs Returns are free.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items We can't accept change-of-mind returns on perishable food items once they've been received. This reflects the exemption for goods liable to deteriorate or expire rapidly under the Consumer Contracts Regulations 2013.

Non-food items marked as Sale or Clearance on our website are final sale and not eligible for change-of-mind returns. "Sale item" means only stock explicitly labelled "Sale" or "Clearance" on the site. It does not include an item bought at full price using a discount code, gift card, or promotional offer, those remain returnable under the standard policy above.

Gift cards are not covered by this return policy. Cancellation rights for gift cards are set out below and in our Terms of Service.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. We aim to do this in 7 days from inspecting the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Courses and course dates We may need to move or cancel a course date due to insufficient bookings, staffing availability, ingredient or supply availability, or circumstances beyond our control.

If a course date needs to change, we'll offer you at least one other upcoming date to choose from. We run these regularly, so there's usually a choice of more than one, or we can offer you a different course of equal value.

Because course dates can occasionally change, we recommend against booking non-refundable travel or accommodation for your course.

If none of the alternatives suit you, we'll refund the amount you originally paid for your place. This is capped at what you paid at the time, so a later price change or a discount you used won't affect what you're owed.

If you need to cancel or rearrange your own booking, please let us know at least 10 days before the course date. Changes made within 10 days of the course date are not eligible for a refund or rearrangement.

If you booked your place by redeeming a gift card, and none of the alternatives suit you, we'll reissue the value as a new gift card rather than a cash refund, with a fresh 12-month expiry. If you paid directly by card for any part of your booking, that portion will be refunded to your original payment method.

This does not affect your statutory rights.

Gift cards and e-gift cards Gift cards expire one year after the date of issue, unless a different expiry date is stated on the card. We do not accept a gift card after its expiry date.

Boxed gift cards If you buy a boxed gift card online or by phone, you have a 14-day right to cancel for a full refund, provided the card hasn't been used, redeemed, or passed on to its intended recipient. This right ends once the card is redeemed, in full or in part, or once it's been given to its intended recipient.

E-gift cards E-gift cards are sent directly to the recipient, either straight away or on a date you choose at checkout.

You have a 14-day right to cancel for a full refund, starting from the date of purchase. If the card is delivered to the recipient before the 14 days are up, your right to cancel ends on delivery. If you've chosen a later delivery date that falls after the 14-day period, your right to cancel ends when the 14 days expire, even though the card hasn't been sent yet.

Gift cards for subscription services Gift cards redeemable against a subscription work in the same way as other gift cards. Your right to cancel ends on whichever happens soonest: 14 days after purchase, the point redemption of the subscription begins, or the card being passed on to its intended recipient.